At Lane Jewelers, We Let Our (Happy) Customers Do The Talking...
Nancy B
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HIGHLY RECOMMEND Nino and Lane Jewelers - and, I don't usually write reviews.  Let me tell you a few things that don't happen to you at Lane Jewelers: 
- You will not fear for your safety, or worry that your jewels are going to be snatched by somebody in the huge crowds on 47th street.
- You will not be leered at by the men who stand in front of their stores and seem to look specifically for women to target.
- You will not be disresspected by people who seem surprised that you can read, let alone know the spot price of gold and silver.
- You will not be quoted a price that is 1/10th the value, nor laughed at when you point out that the weight of the metal alone is worth more.

After inheriting some pieces from my Mother and a recent divorce, I had some jewelry to sell. My google search pointed me in the direction of the diamond district. After spending two hours wandering into a handful of stores, I was dejected and any hopes I had of a positive experience had been eradicated. Nonetheless, I was on a mission to sell the jewelry and rid myself of the emotional attachment. I reasoned that if i was going to get taken for a ride, I might as well do it closer to home. 

Back on google, I found Lane Jewelers in the Financial District. I did not have much hope, but Nino and Lane Jewelers not only surprised me, but left me impressed! The experience, the environment, and the customer service were so great that I returned twice within the week and felt compelled to write a review!  Nino is the lovely owner of this small store, tucked away on a FiDi street.  No crowds, no aggressive men trying to take advantage of women, and.... I wasn't looking over my shoulder every two seconds hoping that I wasn't about to get mugged. Great start! The store itself reminds me of the jewelers I grew up with in my little suburban town. Attention has been paid to the details - good lighting, pretty mirrors, and music playing. 

I immediately felt comfortable and taken care of. Nino introduced himself and took the time to explain how he arrived at his prices. In my most recent visit around lunchtime, I was able to see firsthand that he must be doing something right. There was a revolving door of customers, all of whom Nino seemed to remember by name. He was short staffed that day but somehow managed to gracefully handle 8 customers with a smile, and even work some magic - sizing a wedding ring on the spot for a wedding anniversary. He even gave his recommendations to the very confused looking guy shopping for his wife's birthday gift.  If you want great customer service, a pleasant interaction, a beautiful selection of jewelry and fair prices for items that you are ready to sell- Lane Jewelers is the place! Definitely recommend!
"
Zach M
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I dropped in during lunch to get my watch resized. I was unsure if I wanted one or two links out. They took two at first then I changed my mind and said I wanted one back in and then I was still unsure if i liked how it fit. The man helping me was very nice and extremely patient dealing with my indecisiveness (story of my life). He said wear it for a day and if it bothers you we'll adjust it again tomorrow no problem. Also the ladies working with him were so nice and even steamed my ring while I waited.
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Tia L
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Very reasonable, fast and extremely nice!  I dropped in during lunch to get my watch resized. I was unsure if I wanted one or two links out. They took two at first then I changed my mind and said I wanted one back in and then I was still unsure if i liked how it fit. The man helping me was very nice and extremely patient dealing with my indecisiveness (story of my life). He said wear it for a day and if it bothers you we'll adjust it again tomorrow no problem. Also the ladies working with him were so nice and even steamed my ring while I waited.
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May T
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Excellent jeweler! Best in the area! I needed very sentimental as well as expensive pieces of jewelry repaired and was nervous as to who I could trust. Owner was very helpful and honest with the process AND the pricing, which I may say is beyond reasonable for the immaculate service they provide. Thank you Lane Jewelers!
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Liz J
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Best place to go in Fidi! I stopped by here to get my necklace fixed. The owner was so kind and friendly and even tried to make an effort to get to know me. Most places don't really care about who you are, or how your day was so it was, so it was very nice. Overall I loved to service here and I would come back here if my other jewelry needs work in the future.
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David C
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Great little shop tucked away in the Financial District. Every member of the staff is courteous, professional, and friendly. After searching all over for someone to repair a vintage lighter, I tried Lane Jewelers on a hunch; they were able to fix it within a day and with a smile. Highly recommend.
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Rachael W
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Stopped in here to get two rings cleaned. I was informed one stone was close to falling out and they reset free of charge. Very friendly staff and customer service was superb
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Lisa D
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This jeweler is in my neighbourhood - I needed to get my necklace cleaned - Nino was so awesome and my silver necklace is back to how I bought it. Will definitely come back here again!
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Jordan T
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Incredible experience. I walked in with an esoteric jewelry ask and Nino made it happen. Nino invented a specific concept gift piece with silver and leather on the spot; hand-crafted it, polished it, boxed it, and I walked out of there a really impressed and happy customer in time for my date.
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Nadia R
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I brought my engagement ring to replace two small diamonds that had fallen off. The service was very well priced, and so quick! I got my ring back the next day, polished and looking like new. Great service!
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Cynthia D
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This store is tucked away on Pine Street - however its a great jewelry store. The store was closing on a Friday as they should on a beautiful day, however they opened the door and asked how they could help me. I needed a link to a watch removed, as the other day I came in to get 5 links removed from my very own watch. Service was quick and to the point. I appreciated their service and recommend the store more than just watch links! They have an array of beautiful jewelry, so if you are in the area or not shoot down to FIDI and take a look! Happy Friday!!
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Melanie B
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Nino at Lane Jewelers just provided me with some A+ customer service so I needed to speak about it. This is my go-to jewelry spot in the area both for price and customer service, which are becoming hard to find simultaneously in today's economy, especially in FiDi! Have been taking my jewelry here for a while to get it cleaned and repaired, and have been completely satisfied. Their turnaround times are great, they are knowledgeable in all types of repairs, and they are very personable. I've been meaning to drop my watch off to have the clasp repaired and stopped in today. Nino took a look at it and fixed it right on the spot! Also gave it a good polish. Couldn't be happier. What a neighborhood gem!
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Allie R
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Wonderful service and quick turnaround!  I came in 5 mins before closing to get a watch strap replaced. Nino was more than happy to help and did not moan or groan about catching him right before closing time. He did a wonderful job replacing and resizing the strap on my Movado watch. Nino was helpful, friendly, and did a quality job. The shop was also clean and welcoming. I will definitely be back for any other jewelry needs!!
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Joey Leon V
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Lane Jewelers were incredibly helpful in designing my now fiance's engagement ring. They were extremely knowledgeable and super helpful. Jennifer has a great eye for designs and they both made me feel so comfortable. The engagement ring was made with her grandmother's diamonds and we could not both be happier with the outcome! I highly recommend them! They even replaced a diamond from another ring of hers for free! They are the best.
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Lucy S
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I had impossible knots in my necklace and the guy here just simply took care of it - no fuss, quick turnaround and even gave me a handy trick for storage to make sure it never happened again. Highly recommend this place for its amazing customer service.
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Lee P
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This review is for watch repair (beyond mere band and battery replacement).

First watch: I brought in a watch that I purchased from a flash sale website that had a defect. The hand for the day dial was not attached to the stem and was bouncing around inside the case. Lane Jewelers fixed it in 24 hours and at a very reasonable price.

Second watch, being pleased with the first watch: It looked like it was done for. The small, separate second dial had slid out of place after a hard impact. Once again, it was repaired within a day and at a reasonable price.

These guys and girls are pros. I will definitely come back for watch repairs.
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Danielle D
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Wow! I saw great reviews on this place, realized it was a quick walk from my office and decided to head in. One of my necklaces snapped in half during a flight. I stumbled across Lane Jewelers, expecting for a four to five day turnaround and to shell out $20 or so.  Nino fixed my necklace for me in less than five minutes, on the spot, with no charge! He was so kind, attentive, and generous. I had such a wonderful experience here and I will certainly be back. Thank you!
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Jonathan H
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This review is for customer service mostly. Had a low-cost watch with sentimental value. Lost a pin for the watch band. They replaced the pin and fixed the watch band in less than 5 minutes. And for less cost than I would have paid to buy the pin online and attempt to fix it myself.
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Samira A
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I went in to get a watch battery replaced and to have them look at my lighter, though that's not their area of expertise. The watch was fixed in 3 minutes and they were really polite. They held on to the lighter and called me the next day telling me it had been repaired. Great people, great service.
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Jacqueline S
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Great customer service and quick work (which is a must in FiDi). I have all my watch batteries replaced here and bought beautiful baby earrings for my niece...they'll even steam up your rings or earrings while you wait. A great local business!
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Jason K
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nice clean place, friendly guys. Came here to re-size my watch, had to do it a few times before I got the correct fit. The gentleman behind the counter was nice about it. cost me $10 for the re-size, it was no hassle, pleasant and quick. Definitely recommend this place.
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Jen C
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I came here during my lunch hour to get a watch battery replaced.  Friendly, professional service and I was out in 5 minutes. Great place! I'll definitely be back :)
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Joey C
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Great customer service. I got my watch polished here for a fair price and it came out almost flawless. A few of the deeper scratches can be seen if examining closely, but that's due to me purchasing the light polish instead of factory finish. Will do business with them again.
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Allison A
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Great little jewelry store! I took two initial necklaces in wanting to transfer the charms from one to the chain of the other. The whole thing took five minutes. Great customer service, too!
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Hannah C
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I came here today to get my watch battery changed. They are incredibly friendly, helpful and quick. I would definitely come here again.
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Billie F
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Came here to get a few watch betteries replaced. TOTALLY satisfied.  First, the employees are SO super nice and friendly. They fixed my two watches while i waited. And they were so fast about it as well. Literally only took about 5 minutes to do. AND its cheap. $7 per watch.  I will definitely be back here for more in the future.
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Missy J
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These guys are so great. I went to have a jade bracelet resized sometime after Christmas last year (2013). I ended up asking them to make the extra piece of jade into a pendant for a necklace. When it was time to pick up the pendant, I was super busy at work, and their hours were only 9-6 (or something like that). Time went by and I totally forgot. I know they tried calling me at least twice, but it was always at times when I was very busy at work. I finally got around to picking it up a couple of weeks ago....Yea a YEAR later...and they were super cool about it. I didn't realize that by not picking it up, I caused them to incur an insurance expense...which ended up costing them more than I paid them for the pendant. So they essentially lost money on me. They could have charged me a $40 service fee, but they were very empathic and understanding. Really unparalleled customer service and reasonable prices to boot. Highly recommended.
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Kyle W
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This jewelry store is a GEM!  The staff is incredibly friendly and knowledgeable. If you go to Lane Jewelers, I guarantee you will get what you are looking for.  I came here as a novice looking to sell a ring that I no longer needed. The entire crew took it as their quest to try to find me the best value for the diamond. In the first week (unfortunately right after the holiday jewelry buying season) a bid came through for the diamond. They coached me into waiting a little bit longer to get a better bid. Their selling fee was a low flat rate, so they had no monetary motivation to help me out in this way. Well, I took their advice, and it sold a few weeks later at almost triple the price!  Whenever I need to buy jewelry, I am going to make my way over to Lane. If you were sane, you'd do the same.
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Dorian W
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I came to get a watch adjusted and experienced NO wait time. The guys there really know there watches because I received a European (LVMH- Fred) watch as a Valentine's gift and they recognized it with out looking at the face of the watch. I would definite go there again! Family operated and they are friendly & honest people.
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Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.
~ Chip Bell
Nathaniel B
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I can't recommend this jewelry store enough. My fiancé and I recently visited Lane Jewelers to get her ring resized. Nino and his colleagues were excellent. They were very courteous, very understanding of our budget and situation, and they did an impeccable job with the ring. It fits perfectly and looks fabulous - the ring has been around for a while, but in the process of resizing it they steamed and polished it to a brilliant, like-new shine.

Honestly, this was one of the best customer service experiences I've had in New York City. We had to wait a bit when we picked up the ring (there had been a blizzard the day before which prevented the staff from coming in to work on our piece) but Nino and his staff took care of us, gave us a place to sit and a warming beverage to occupy us while we waited. I will return here for any and all jewelry needs - and I don't even live in the neighborhood! So thank you to Lane Jewelers! I hope this review reaches as many Yelpers as possible - you deserve all the business that comes your way.
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Sarah M
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I could not recommend this business highly enough! I had my husbands' wedding ring made here and I got more than I could have ever expected. I know absolutely nothing about jewelry and walked in with many, completely disparate, ideas about what I may or may not want. Dave and Nino and the entire staff were amazing from the beginning, working with me to make the perfect piece of jewelry for this once in a lifetime occasion, and the final result so far exceeded my expectations - I absolutely could not be happier! And my husband LOVES IT!!! I managed to keep it a secret until I put it on his finger during the ceremony ... I will never forget the look on his face! Thank you Dave, and the incredible staff at Lane Jewelers for giving me such a priceless memory! I will definitely be back for ALL of my future jewelry needs!
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Kim K
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What an amazing "discovery" in the heart of the Financial District in Manhattan. I took in two pendants which I wanted converted to a broach (lapel pin for younger readers). The proprietor or maybe the manager met with me personally.. I explained what I wanted, which he understood immediately. We had a nice chat. He gave me a great price on making the changes I wanted, and my new broaches will be ready to pick-up by the end of the week. It just doesn't get any better!  You cannot go wrong here.
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Lisa D
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Lane Jewelers proved to be a great choice in FiDi for battery watch replacement--service was efficient (wait time under ten minutes) and friendly. The store is also several steps up in terms of quality from those on Nassau Street.
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Ann H
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Big thank you to the speedy, seamless and (on-time, as-quotes) service with a smile for a jet-lagged lady in a hurry. David re-sized my ring in a matter of hours. Will definitely check out the sparkly inventory when less sleepy, but this place is definitely on my list of FiDi favorites.
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Ann L
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Went in to have some watch straps replaced, was in and our in five minutes. Friendliest service I've gotten in nyc - will be back for sure.
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Louis M
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They did an absolutely amazing job polishing my second hand Tag Heuer Twin Time. I had my doubts when they said it can be restored back to factory condition, but I'm just floored with the results. If you need your watch serviced in the financial district, I recommend Lane Jewelers.
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Annie O
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I came in because the stone on my engagement ring was loose. They happily tightened the setting and cleaned the ring, free of charge and in no time. Great experience and will definitely be back!
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Cody B
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I work across the street from this jewelry store and came in for a ring sizing. They did a great job and had it back to me that day by 5pm when i left work! Who has great service like that anymore?  They are really nice in there and always help me whenever i come in. (Had a knot in my chain they fixed it in less than a minute) Highly recommend you come here!!!!
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MT E
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AMAZING customer service. I got 2 watch batteries replaced and a strap link added. So glad I found this place, will definitely come back!
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Elyssa M
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I purchased a gift (ring) for my mom at Lane Jewelers and want to commend their fantastic customer service. They met with me multiple times to make sure that the gift was perfect and went above and beyond when there was a minor issue. I can't recommend them enough. They are truly the best of what "shop small" is all about. Can't say enough good things about the experience.
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Dorian W
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Really nice selection - I went in to change a watch strap and it was really quick and easy - in and out in 5 minutes!
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Juliette C
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Have taken my Chanel Swarovski stud earrings for repairs here (they're older and the small rhinestones fall out) and it's always been very affordable and quick ($5 per stone and turnaround is within a day). I've also gotten my watch batteries and straps replaced here and have been very satisfied.
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Gary G
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What an amazing, friendly and helpful staff. Recommend this place to everyone! Definitely the best pricing around wall street. And their inventory is great.
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Lalev A
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Went in today to clean my wife's engagement ring. I was in and out in five minutes, the ring looked next to new, and I was not charged for any services! Really love the service in this place.
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Carlos S
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I brought a ring to be resized recently. I had been to several stores in the area, but everyone else wanted a week to do the work. Not only that, but the other shops weren't that helpful or nice about it. One shop keeper told me that they were just too busy to do it! Then I finally walked into Lane... the staff were very nice and helpful. They even said they could have my ring back in a few days! I was thrilled with the work and their service. Will definitely go back for future needs and purchases!
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Jason K
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nice clean place, friendly guys. Came here to re-size my watch, had to do it a few times before I got the correct fit. The gentleman behind the counter was nice about it. cost me $10 for the re-size, it was no hassle, pleasant and quick. Definitely recommend this place.
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Robert P
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I stopped in to get my gold chain fixed, the owner was very helpful, and a really nice guy. They got my chain done in the same day. I will definitely go back.
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Kerri P
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This is the only jeweler I'll use as far as I'm concerned. I've been going for the past few years and have been extremely satisfied each time. I recently needed a replacement stone in my class ring and they helped me pick a new stone (different from the one I had before) that was more flattering than the previous. They did a great job with the setting and I haven't had any problems with the stone falling out since then, not to mention the ton of compliments I've received on the ring.
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Balbir P
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Wonderful and quick customer service. I went in to get my watch band adjusted. I was charged $10 which some may consider a little steep but considering that we are in FIDI where rent in astronomical, I think it is reasonable. It was done on the spot in 5 minutes. 
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Chris D
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Nothing but great things to say about Lane Jewelers. They are very fairly priced, fix jewelry immediately and are very personable to boot. Highly recommend!
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Eva C
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Extremely friendly staff! Quick and inexpensive watch battery replacement and they let me know my other watch clasp wasn't broken; no charge! Highly recommend for any jewelry or watch repair needs.
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Karen H
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The team at Lane did an amazing job restoring my favorite heirloom jewelry and their customer service is the best I have seen in a jewelry store. I brought two very intricate (and beloved) pieces in to see if they could replace the garnets in a ring and clean a 24 carat gold link bracelet. The results were astounding. The ring and bracelet went from great to incredible with the help of the Lane team and the price was lower than I expected. I am so glad I trusted my jewlery to Lane. I will definitely be back.
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Charu R
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Great staff. Very friendly and highly knowledgeable. For me good customer service always comes first whether I am dining or shopping. And the staff, owners, managers all are great. I ended up buying a perfect watch after months of searching and price was spot on!!
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Will S
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Very knowledgeable assistance choosing a necklace, and competitive prices. Great experience!
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Here is a simple but powerful rule:
Always give people more than what they expect to get.
~ Nelson Boswell
For over 5 decades Lane Jewelers has been the gem of the Financial District. Our specialty has always been down to earth customer service, beautiful jewelry and a warm smile ready to serve you as best as we can. Come on down today and see how we've been able to keep this reputation since our inception.
Contact Info
  • +1 (212) 422 0120
  • lanejewelers@yahoo.com
  •   79 Pine St, New York, NY 10005